Updated February 09, 2020
Cancellations can only be made prior to your order being processed. Once an order has been processed and a tracking number has been assigned, we are unable to cancel the order. In cases where the customer wishes to still cancel the order after it has already been processed, please refer the below listed Return Policy as all terms and related fees will apply.
You have 14 calendar days to return the book from the date it was shipped. Only books that have been purchased directly from Black Castle Media Group, Inc. can be returned. The original packing slip MUST be included for processing. Books purchased through other retailers will not be accepted.
Please ensure the book you are returning is repackaged & in its original new condition. The bookmark and packing slip must be included. Used books will not be accepted. Returns without the bookmark and packing slip will not be accepted. Shipping and Handling costs are non-refundable.
There will be a 20% processing fee for all returns due to the fact that we incur irreversible expenses once an item has been processed and shipped. Items returned in used condition will incur a processing fee of up to 50%. Damaged items will not be accepted and no refund will be issued. Customers are responsible for the costs related to the return of the item. An order is not considered returned until the item is in the possession of our Returns Department for processing. Items returned without the return postage being paid will be held by the Post Office until such payment has been made. These items will not be considered for processing or refund.
We encourage all buyers to double check and confirm all shipping information provided at the time of order as any orders returned by the carrier service due to the following reasons, will be subject to the same Terms & Conditions herein: Address undeliverable, Return to sender, recipient moved, Unable to forward, No such address and or number, Insufficient address, Not known, Unclaimed, Refused and or any other reason not associated with a processing error on the part of Black Castle Media Group, Inc. or product defect.
The tracking information provided by a legitimate carrier (United States Postal Service, UPS, FedEx, Etc.) is relied upon 100% in our determination as to whether or not an order has been delivered to its destination. In instances where the tracking information states that the order has been delivered and the intended recipient states otherwise, the intended recipient must seek remedy with the carrier. Black Castle Media Group, Inc. does not provide refunds for orders where the carrier has confirmed delivery through their tracking system. Additionally, Black Castle Media Group, Inc. does not assume any responsibility for orders lost while in the possession of a reputable carrier. You must contact the carrier for remedy. Currently, Media Mail and Standard Mail are not insured by USPS; however, USPS Priority mail, USPS Expedited Mail and shipments via UPS and FedEx are covered.
Note: All digital ebook sales are final. Once the file has been delivered, no refunds or returns will be accepted. In addition, physical copies purchased and or bundled with digital ebook purchases are non-refundable and returns will not be accepted.
For additional information, please contact us at firstname.lastname@example.org
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